What's the difference between Free and Premium?
The Free plan uses local OCR processing (offline) which works great for printed text.
Premium adds unlimited AI-powered OCR with higher accuracy, handwriting support, priority processing, and advanced features.
Can I cancel my subscription anytime?
Yes! You can cancel your Premium subscription at any time through your account settings or via Paddle's customer portal.
You'll continue to have Premium access until the end of your billing period. No cancellation fees apply.
What's included in Premium features?
Premium includes unlimited AI requests, priority processing for faster results,
access to the latest AI models, premium customer support, and advanced features as they're released.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee. If you're not satisfied with Premium,
contact our support team within 30 days for a full refund. Refunds are processed by Paddle, our payment processor.
How accurate is the text extraction?
Our AI achieves industry-leading accuracy rates of 95%+ for clear text and 85%+ for handwritten content.
Accuracy depends on image quality, text clarity, and language.
Is my data stored or shared?
No, your data is processed securely and never stored on our servers.
Images are processed in real-time and immediately discarded. We respect your privacy completely.
Who handles billing and payments?
Paddle.com is our Merchant of Record and handles all aspects of payment processing, billing, sales tax, and compliance.
Your purchase will appear as "Paddle.com* Text Extractor Pro" on your statement.
What payment methods do you accept?
Through Paddle, we accept all major credit cards (Visa, MasterCard, American Express), PayPal,
and various local payment methods depending on your region.
How do I manage my subscription?
You can manage your subscription, update payment methods, and download invoices through the Paddle customer portal.
You'll receive a link via email after purchase, or you can access it from your account settings.