Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for requesting refunds for Text Extractor Pro Premium subscriptions. We are committed to customer satisfaction and offer flexible refund options to ensure your investment in our service is risk-free.

Payment Processing: All payments are processed by Paddle.com, our trusted payment processor and Merchant of Record. Refunds are processed through Paddle's secure payment system in accordance with their refund processing policies and applicable consumer protection laws.

2. Refund Eligibility

2.1 30-Day Money-Back Guarantee

All Premium subscriptions (monthly and yearly) are covered by our 30-day money-back guarantee. You can request a full refund within 30 days of your initial subscription purchase for any reason.

2.2 Refund Eligibility Table

3. Refund Process

Requesting a refund is simple and straightforward. Follow these steps to get your money back:

4. Refund Terms and Conditions

4.1 Prorated Refunds

• Within Guarantee Period: Full refund, no proration
• Accidental Renewals: Full refund if requested within 7 days of renewal
• Partial Month Usage: No partial refunds for unused portions of the month
• Annual Subscriptions: Eligible for full refund within 30 days only

4.2 Service Access After Refund

Once a refund is processed:

• Your Premium subscription will be immediately canceled
• You'll lose access to Premium features
• Your account will revert to the Free plan
• All Premium-only data and settings will be preserved for 30 days
• You can resubscribe at any time to restore Premium access

4.3 Refund Method

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the original bank account
• Digital Wallets: Refunded to the original wallet

5. Non-Refundable Situations

While we strive to accommodate all reasonable refund requests, certain situations may not be eligible for refunds:

5.1 Policy Violations

• Account termination due to Terms of Service violations
• Abuse of the service or attempts to circumvent usage limits
• Fraudulent or unauthorized use of payment methods
• Multiple refund requests for the same subscription period

5.2 Technical Issues

• Minor service interruptions or temporary outages
• Issues resolved through customer support within the guarantee period
• User error or misunderstanding of service features
• Compatibility issues disclosed in our system requirements

5.3 Change of Mind After Grace Period

• Requests made more than 30 days after initial subscription
• Requests made more than 7 days after subscription renewal
• Simply not using the service doesn't qualify for refund after grace period

6. Subscription Cancellation

6.1 How to Cancel

You can cancel your Premium subscription at any time through:

• Extension Settings: Click "Manage Subscription" in the Premium section
• Paddle Dashboard: Access your subscription through the payment portal
• Email Request: Contact support@textextractorpro.com for assistance

6.2 Cancellation vs. Refund

6.3 After Cancellation

• You'll retain Premium access until the end of your current billing period
• No future charges will occur
• You can reactivate your subscription at any time
• Your account settings and preferences will be preserved

7. Refund Processing Times

8. Disputes and Chargebacks

8.1 Contact Us First

Before initiating a chargeback with your bank or credit card company, please contact our support team. Most issues can be resolved quickly, and chargebacks may result in additional fees and account complications.

8.2 Chargeback Policy

• Chargebacks initiated without contacting us may result in account suspension
• We will dispute invalid chargebacks with supporting documentation
• Successful chargebacks will result in immediate service termination
• Account restoration requires resolving the chargeback dispute

9. Special Circumstances

9.1 Extended Refund Consideration

In exceptional circumstances, we may consider refund requests outside our standard policy:

• Extended service outages affecting service usability
• Major feature changes that significantly impact user experience
• Medical or financial hardships (reviewed case-by-case)
• Service discontinuation announcements

9.2 Goodwill Gestures

We may offer alternative solutions instead of refunds:

• Service credits for future subscriptions
• Extended trial periods
• Temporary feature access for troubleshooting
• Account upgrades or plan changes

10. International Customers

10.1 Currency and Taxes

• Refunds are processed in the original purchase currency
• Currency conversion fees (if any) are not refundable
• Local taxes may not be refundable depending on jurisdiction
• VAT and other regional taxes follow local regulations

10.2 Regional Variations

Some regions may have different consumer protection laws that provide additional rights beyond this policy. We comply with all applicable local regulations and consumer protection requirements.

EU Consumer Rights: European Union customers have the statutory right to cancel their subscription within 14 days of purchase under EU consumer protection laws. This right is separate from and in addition to our 30-day money-back guarantee.

11. Policy Changes

We may update this Refund Policy to reflect changes in our business practices or legal requirements. Changes to refund terms will:

• Be announced with 30 days advance notice
• Not affect existing subscriptions during their current billing period
• Be clearly highlighted in update notifications
• Comply with applicable consumer protection laws